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These School of Computing MSc Research Papers are written as part of the Advanced Research Module of the School’s MSc Computing Science (Information Technology for Strategic Management) programme. In order to be accepted the paper must be prepared in accordance with the format and style set out in the latest version of the Guidelines for publishing in the Research Papers (ITSM) Series. The papers may be reference as follows: Fallon, Maurice (2005) Enterprise Resource Planning implementation through the use of Change Management and Critical Success Factors, Dublin Institute of Technology, School of Computing Research Paper (ITSM), DIT, Dublin 8, Ireland Haran, Angela (2005) Development of a framework to retain customers through customer relationship management, Dublin Institute of Technology, School of Computing Research Paper (ITSM), DIT, Dublin 8, Ireland Kennedy, Kenneth (2005) An exploration of the issues affecting the development of software-based safety-critical systems, Dublin Institute of Technology, School of Computing Research Paper (ITSM), DIT, Dublin 8, Ireland
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