Key projects included:

Project manager of the development of a Customer Churn System for a leading mobile phone operator. The Customer Churn System allows the amalgamation of customer details into a central repository. These customer details are then integrated by a number of tools, including SLP Infoware to identify customers who are potential churners. The system interfaces with a number of customer care, customer management and billing applications. These interfaces allows the customer care department run targeted marketing campaigns. The outputs of these campaigns are fed back into the Customer Churn System. These outputs are added to the Customer Model thus building up a more detailed and accurate model for modelling churn. I was responsible for the complete design and project management of this 3 man year project, which was delivered on-time and within budget. This involved working with the client to defined the business requirements and the overall design of the application. The project involved a team of up to 6 developers working on database development, web application development, documentation, testing and training. As part of my project management duties I was responsible for all client reporting, project planning, project budgets, budget tracking and project resourcing.

Project lead on a project to develop an automated management and director reporting database for a leading telecommunications company. This involved working with the senior management team to discuss their reporting requirement. I was then responsible for the full design and management of the development of the automated reporting database. The technologies included Oracle 8i, Active Server Pages for developing user interfaces screens and Norkom’s Alchemist for the delivery of the reports. The automated reporting database required the defining of a number of KPI’s and the automated population of these KPI’s.

Project Lead on a project to develop an Information Architecture/data warehouse for a leading direct insurance company in Belgium. The aim of the project is to develop a data warehouse which will be used to merge data supplied by a number of data brokers with the existing prospects list, provide customer segmentation of current customer base, apply customer segmentation analysis to external data to facilitate efficient direct marketing camgains. I was responsible for project initiation, project planning, defining resourcing requirement, project budgeting, client reporting, definition of technical architecure, requirement definition and the analysis phase of the project.

Technical Project Lead on a project to develop a customer scoring and scorecard application for a leading mobile phone operator. The aim of this application was to provide the mobile phone operator with a mechanism to define their own scorecard which they could fine tune the selection criteria to reduce the number of bad accounts getting access to the network whilst increasing the number of good applications being accepted. I was responsible for defining the technical infrastructure and working with the client to ensure that the required infrastructure was put in place.

Project Lead responsible for the migration of the Finance and Sales & Marketing datamarts for a leading mobile phone operator. The mobile phone operator decided to replace their customer billing and call processing application (ISIS) with a new application called Amdocs. I was responsible for project planning, identification of resourse requirement, client reporting, investigation and specification of modifications and managing the development team. I was also responsilbe for managing the implementation and post implementation problem resolution.

Project Manager responsible for enhancements and identification of enhancements to the Finance and Sales & marketing datamarts for a leading mobile phone operator. Following the completion of the Sales & Marketing datamart I was given addditional responsibility for the Finance datamart. My responsibilities included client reporting, identification of resourcing requirements, project Budgets, identification of enhancements and management of the implementation of the enhancements.

Project Manager for the design and implementation of a Sales & Marketing datamart for a leading mobile phone operator. I was responsible for the management of the analysis, design, implementation and post-implementation support of the datamart. This involved producing the requirements definition, defining the scope of the datamart, the data model, database sizing, interfaces, etc. I was also responsible for defining the resourcing requirements, project budgets, staff management, project delivery and client reporting.